Maria Bridal
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Home   >   Customer Q&A Customer Q&A

By  Nancy,   posted Feb 21, 2014
Can this dress be tailored so that it is not so low cut? If so, and I do want to order the dress, when should I if I will need it for June 15?
By  Customer Service Center,   posted Feb 21, 2014
Hi,thank you for your inquiry. Yes,we can raise the neckline,please write this in your order.You need to place the order at least one month ahead the event. Enjoy your shopping here.
By  Christopher Ragon,   posted Feb 19, 2014
I placed an order on 1/28/2014. It said my order would be delivered by 2/14/2014. I have not yet received delivery. I checked the order status and if just says "processing". Can you please let me know what is going on with my order? It is vital that I have these dresses as soon as possible so that my future wife, who I will be marrying on 4/26/14 can have her bridesmaid dresses with enough time for alterations. And also to ensure that the dresses will be exactly like the ones in the picture and usuable for our wedding. The order number is MBF24536.
By  Customer Service Center,   posted Feb 20, 2014
Hi,thank you for your inquiry. Hi,
Sorry for the delay of your order.
Your dresses can be sent out in this week.
Shipping takes 2-3 days.
We will send you the tracking number after they are shipped out.
Thank you so much for your patience. Enjoy your shopping here.
By  Deborah,   posted Feb 18, 2014
Hi I have a wedding scheduled for October 18, 2014 I was wondering how long does it take to deliver to the U.S Thanks
By  Customer Service Center,   posted Feb 18, 2014
Hi,thank you for your inquiry. The making time for each dress is different,we suggest you add the dress you like to the shopping cart to see the time for making and shipping also the total cost. Enjoy your shopping here.
By  Sabrina,   posted Feb 17, 2014
When does the 50% discount expire? Also, do you send fabric samples?
By  Customer Service Center,   posted Feb 18, 2014
Hi,thank you for your inquiry. It won't be ended in a short time.
Yes,we send fabric samples,you just need to pay USD35 shipping cost for getting 5 color samples once. Enjoy your shopping here.
By  Paula Adderley,   posted Sep 12, 2013
How long will it take to get to the Bahamas if I order this dress by next week? My wedding date is November 09, 2013
By  Customer Service Center,   posted Sep 12, 2013
Hi,thank you for your inquiry. We have different time for Tailoring and Shipping for your selection about this dress :

Tailoring Time:
A.Regular order:15 working days(making)
B.Ruch order (pay US$39.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite : 2-4working days(shipping)
The whole time for dress is Tailoring+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  karen,   posted Sep 10, 2013
Maria bridal: Can you make this dress about 12 inches off floor - long tea length?
By  Customer Service Center,   posted Sep 10, 2013
Hi,thank you for your inquiry. Hello, dear,
we can make the dress in tea length for you.
Just please add remark of the specific length you want from waist to hem of skirt in your order.
Then we will make the dress in the length you want. Enjoy your shopping here.
By  Liz McGoff,   posted Sep 6, 2013
Is it possible to cancel order #MBF24501
By  Customer Service Center,   posted Sep 6, 2013
Hi,thank you for your inquiry. Hello, dear,
We are sorry to hear that.
Could you tell us why you want to cancel the order? Enjoy your shopping here.
By  Kathy Austin,   posted Jul 12, 2013
What is your return policy. I need a dress for my son's wedding in September. If the dress does not fit, am I able to return it?
By  Customer Service Center,   posted Jul 13, 2013
Hi,thank you for your inquiry. Hello, dear,
if the dress is not fit you, you can return it.
Here is our Return Policy for your reference: Enjoy your shopping here.
By  Jennifer Kronnick,   posted Jun 25, 2013
I just put an order in for this dress yesterday. Today I noticed it is in your clearance section for less money. Can a partial refund be given to my paypal account? Thankyou.
By  Customer Service Center,   posted Jun 25, 2013
Hi,thank you for your inquiry. We are sorry that we can't.  If you order dress next time, we can give you some discount. Enjoy your shopping here.
By  Charlotte Brown,   posted Jun 19, 2013
I am quite interested in the dress and considering to order it with customized measurements. I am wondering if the dress comes with a built-in bra and if I shall wear a bra to determine the bust size.
By  Customer Service Center,   posted Jun 19, 2013
Hi,thank you for your inquiry. Yes, the dress has built-in bra.If you will wear a bra when you wear the dress,you can take the measurement with the bra on. Enjoy your shopping here.